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Gdańsk Obrońców Westerplatte 32B
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Prepayment terms

This is an English translation provided for information. The Polish version of these terms is binding.

These terms set out the rules for making prepayments towards visits booked at Smile Bonding Studio. They apply from the date of publication.

§ 1. Definitions

  1. FELG Application: software used to manage the practice (patient records, the appointment calendar and payments), available through a web browser and as a mobile app.
  2. Practice: Smile Bonding Studio spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office in Gdańsk, ul. Obrońców Westerplatte 32B, 80-317 Gdańsk, NIP (tax ID) 5842874340, REGON 542850115, KRS 0001197235.
  3. Patient: an adult who intends to use the Services offered by the Practice, including one acting as the legal guardian of a minor, and who makes an online payment for this purpose.
  4. Terms: these Terms for prepayments towards booked services.
  5. Services: dental services and aesthetic medicine services offered by the Practice.
  6. Deposit: a prepayment within the meaning of Article 394 of the Polish Civil Code, paid when booking a visit and credited towards the price of the Service.

§ 2. General provisions

  1. A visit can be booked by phone, through the form and calendar on the Practice’s website, or through the FELG Application.
  2. When booking a visit, the Patient provides truthful information.
  3. Before booking, the Patient reads the Terms and accepts their provisions.
  4. The Patient can access the Terms through a link in the text message containing the payment link, through the FELG Application, and in the footer of the Practice’s website.
  5. Online booking requires a device with internet access and an up-to-date web browser, and for bookings through the FELG Application, the installed Application.

§ 3. Subject of the Terms

The Terms set out the rules for Patients making prepayments towards booked Services.

§ 4. Deposit and booking a visit

  1. Booking a visit requires paying a Deposit. If the Deposit is not paid, there is no booking.
  2. The Deposit is credited towards the price of the Service performed during the booked visit.
  3. After providing the details required for booking, by phone or through the website, the Patient receives a text message with a payment link. When booking through the FELG Application, the Patient uses the payment methods available in the Application.
  4. Once the payment has been received, the Patient gets a booking confirmation by text message, and for bookings through the FELG Application the booking is visible in the “Visit list” tab.
  5. The amount of the Deposit is set by the Practice. The amount may differ depending on the Service. The Patient is informed of the amount of the Deposit before accepting the Terms, in the text message referred to in section 3, or in the FELG Application.
  6. For bookings through the FELG Application, the Deposit amount is shown in the Wallet in the “Patient card” tab.
  7. The Practice issues a receipt for the amount of the Deposit collected. For bookings through the FELG Application, the payment history is also available in the Application.
  8. The Practice keeps the paper receipt until the day of the visit and hands it to the Patient together with the final receipt after the Service has been performed. The Patient may collect the receipt earlier at the place where the Services are provided.

§ 5. Cancelling a visit

  1. The Deposit is non-refundable. The exception is where the visit did not take place for reasons not attributable to the Patient; the Deposit may then be refunded in accordance with Article 394 § 3 of the Polish Civil Code. Each such case is considered individually.
  2. If a visit is cancelled no later than 72 hours before its scheduled time, the Deposit is not refunded but is carried over to the next visit. For bookings through the FELG Application, the amount remains visible in the Patient’s Wallet balance.
  3. If a visit is cancelled later than 72 hours before its scheduled time, or if the Patient does not attend without cancelling, the Deposit is not refunded and cannot be credited towards a visit on another date; for bookings through the FELG Application it disappears from the Wallet balance. In that case the Deposit constitutes compensation for the Practice’s booked and unused time.
  4. A visit can be cancelled by clicking the link in the text message referred to in § 4 section 3, and for bookings through the FELG Application, in the “Visit list” tab by selecting the visit and the “Cancel” option. The Practice does not provide any other means of cancelling a visit.
  5. In the cases referred to in sections 2 and 3, the Patient may request a paper receipt at the place where the Services are provided. Where the Deposit is carried over to the next visit, the receipt is issued together with the final receipt on the day that visit takes place.

§ 6. Personal data

  1. The controller of Patients’ personal data is the Practice referred to in § 1 point 2.
  2. The controller shares the Patient’s personal data with entities cooperating in handling bookings and payments, to the extent necessary for them to do so.
  3. Detailed information on the purposes and methods of processing personal data, and on the rights available, is contained in the Privacy and cookie policy available on the Practice’s website.

§ 7. Final provisions

  1. The Terms enter into force on the date of their publication on the Practice’s website.
  2. The Practice reserves the right to amend the Terms. Bookings made before an amendment are governed by the Terms in the version in force at the time of booking.
  3. Matters not covered by the Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.